Privacy policy

1. WHAT DOES THIS PRIVACY POLICY MEAN?

This Privacy Policy (hereinafter - Privacy Policy) provides information on how the joint-stock company “Linas Agro” processes your personal data.

2. ABOUT JOINT-STOCK COMPANY “LINAS AGRO” 

The joint-stock company “Linas Agro” (hereinafter - Linas Agro), legal entity code: 147328026, registered office address: Smėlynės g. 2C-3, LT-35143 Panevėžys, email: [email protected], is part of the AB Akola Group group of companies and the controller of your personal data. 

In some of the following cases, Linas Agro may be a joint controller of your personal data with other company(ies) in the AB Akola Group.

3. WHAT IS PERSONAL DATA?

Personal data is any information collected about a data subject by Linas Agro, which may be used for identifying the data subject. Personal data includes any information, including the data subject’s full name, surname, address, IP address, etc.

4. WHAT KIND PERSONAL DATA DO WE PROCESS AND WHY?

The Linas Agro process your personal data for the following purpose:

4.1. Linas Agro e-shop administration purposes

• For the purpose of creating and managing your account in the e-shop, Linas Agro processes the following personal data: e-mail address, password, IP address, address, date of registration and consent to receive newsletters, date of last visit; personal information (if provided by the user): name, surname, telephone number, information about the position held and the workplace. This personal data is collected based on concluding and executing the contract and is stored for 3 (three) years from your last login.
• For the purpose of order fulfillment and e-commerce organization, Linas Agro processes the following personal data: name, surname, telephone number, IP address, purchase history, delivery address, payment details, order-delivery action history, return history, communication with you. These personal data are collected for contract execution and legal obligation (to issue invoices) and are stored for 10 (ten) years from the execution of the sales contract. Your data required for payment is transferred to UAB “Paysera LT”.
• For the purpose to deliver client’s orders, Linas Agro processes the following personal data: name, surname, telephone number, address, post office information, shipment number. These personal data are processed based on the performance of the contract and stored for 10 (ten) years after the contract's conclusion. For the purpose of order delivery, your personal data may be transferred to courier services, for example, UAB “Venipak Lietuva”, UAB “DPD Lietuva” and others.
• For the purpose of administrating customers' inquiries / complaints, Linas Agro processes the following personal data: name, surname, e-mail. email address, information in the request / complaint. These personal data are processed based on a legitimate interest in ensuring the quality of services provided and are stored for 2 (two) years from the request's resolution.

4.2. For the purpose of self-service management 

• •    In order to enable the Clients to use the services provided by Linas Agro electronically, Linas Agro processes the following personal data for the purpose of self-service management: username, password, account, contract data. These personal data are processed based on your consent, which you express when registering on the self-service portal, and stored for the duration of your contract. The personal data processed for this purpose may be made available to data processors engaged for the performance of programming services. The full procedure for using the Self-Service can be found in the SELF-SERVICE TERMS.

4.3. Communication with customers

• If you consent (ordered newsletters, or tick consent box while registering or buying at e-shop, etc) for the purpose of direct marketing Linas Agro will process the following personal data: your name, surname, e-mail address and phone number. This data will be collected based on your consent and stored for 3 (three) years from the date of your consent to receive direct marketing communications. In this case, Linas Agro is the joint controller of your personal data with UAB “Dotnuva Baltic” (legal entity code: 261415970, registered office address: Parko g. 6, LT-58350 Akademijos mstl., Dotnuvos sen.,  Kedainiai district, e-mail address: [email protected]), UAB „GeoFace“ (legal entity code: 304781617, registered office address: Brastos g. 14, LT - 47185 Kaunas, email address: [email protected]) UAB „Dotnuva Rent“ (legal entity code: 161452398, registered office address: Parko g. 6, LT-58350 Akademijos mstl., Dotnuvos sen.,  Kedainiai, e-mail address: [email protected]). Each time you receive a direct marketing message, you will have the option to opt out of direct marketing communications by notifying Linas Agro via email, by post or other specified means. If you have not given your consent for direct marketing, but are a customer of Linas Agro (you have purchased our goods or ordered services in the last two years) on the basis of a legitimate interest to perform direct marketing (Article 69 of the Electronic Communications Law), Linas Agro may send you offers or newsletters regarding similar goods or services. For this purpose, Linas Agro processes the following personal data: name, surname, e-mail. postal address, telephone number. These personal data are processed for 2 (two) years from the date of purchase of goods or services. Each time you receive a message, you will have the option to opt out of direct marketing communications by notifying Linas Agro via email, by post or other specified means.
• The information that you provide to Linas Agro through social media when you visit our accounts (including messages, use of "Like" fields and other communications) is jointly controlled by us and the operators of the social networks as joint controllers of your personal data. We recommend that you read the privacy notices of third parties and that you contact the providers directly if you have any questions about how they use your personal data.
• We currently have the following social media accounts: 
  Facebook - Linas Agro Lietuva, whose privacy notice is available at https://www.facebook.com/privacy/explanation 
  Instagram - Linas Agro Lietuva, whose privacy notice is available at https://help.instagram.com/519522125107875 
  Linkedin - Linas Agro, whose privacy notice is available at https://www.linkedin.com/legal/privacy-policy - 
  Youtube - Linas Agro Lietuva, whose privacy notice is available at https://policies.google.com/privacy

4.4. Contracts administration

• For the purpose of assessing the client's ability to perform the contract, Linas Agro processes the following personal data: name, surname, personal identification number, declared and actual residence addresses, declared residence date, telephone number, personal document data (number, date of issue, etc.), information about family situation, number of minor children and dependents, information on available movable and immovable property, data from the real estate register, information from seizure and mortgage registers, credit rating and settlement history. This personal data is processed on a contractual basis. Data that is not necessary for the conclusion of the contract are destroyed after the assessment, and other personal data is stored for 10 (ten) years after the conclusion of the contract. Linas Agro does not collect all the specified data when assessing the ability of customers to perform contracts, the amount of personal data collected depends on the form of the contract and the chosen form of payment (paid immediately or with postponement, etc.). In this case, Linas Agro is the joint controller of your personal data with UAB “Dotnuva Baltic” (legal entity code: 261415970, registered office address: Parko g. 6, LT-58350 Akademijos mstl., Dotnuvos sen.,  Kedainiai, e-mail address: [email protected]), UAB "Dotnuva Rent" (legal entity code: 161452398, registered office address: Parko g. 6, LT-58350 Akademijos mstl., Dotnuvos sen., Kėdainių r. sav., e-mail address: [email protected]) and UAB "Dotnuva Seeds" (legal entity code: 306313873, registered office address: Tilto g. 2C, Dotnuva LT-58373, Kėdainių r. sav., e-mail address: [email protected]).
• For the purpose of concluding and executing purchase, sale, service provision contracts, Linas Agro processes the following personal data: name, surname, personal identification code, personal document data, e-mail, postal address, address of residence, telephone number, marital status, bank account number, VAT payer code, farmer's certificate number, list number of registered feed business operators, data on concluded transactions and their execution. These personal data are processed based on concluding and executing the contract and stored for 10 (ten) years after the expiry of the contract. In this case, Linas Agro is the joint controller of your personal data with UAB “Dotnuva Baltic” (legal entity code: 261415970, registered office address: Parko g. 6, LT-58350 Akademijos mstl., Dotnuvos sen.,  Kedainiai, e-mail address: [email protected]), UAB "Dotnuva Rent" (legal entity code: 161452398, registered office address: Parko g. 6, LT-58350 Akademijos mstl., Dotnuvos sen., Kėdainių r. sav., e-mail address: [email protected]) and UAB "Dotnuva Seeds" (legal entity code: 306313873, registered office address: Tilto g. 2C, Dotnuva LT-58373, Kėdainių r. sav., e-mail address: [email protected]).
• The following personal data is processed to grant payment deferrals to customers: name, surname, bank account number, and payment schedule. These personal data are processed based on the performance of the contract and stored for 10 (ten) years after the expiry of the contract. In this case, Linas Agro is the joint controller of your personal data with UAB “Dotnuva Baltic” (legal entity code: 261415970, registered office address: Parko g. 6, LT-58350 Akademijos mstl., Dotnuvos sen.,  Kedainiai, e-mail address: [email protected]), UAB "Dotnuva Rent" (legal entity code: 161452398, registered office address: Parko g. 6, LT-58350 Akademijos mstl., Dotnuvos sen., Kėdainių r. sav., e-mail address: [email protected]) and UAB "Dotnuva Seeds" (legal entity code: 306313873, registered office address: Tilto g. 2C, Dotnuva LT-58373, Kėdainių r. sav., e-mail address: [email protected]).
• For the purpose of debt administration, Linas Agro processes the following personal data: name, surname, address, date of birth, amount of arrears and circumstances. These personal data are processed based on a legitimate interest in ensuring the performance of contracts and are stored for 10 (ten) years after the performance/expiry of the contract. In this case, Linas Agro is the joint controller of your personal data with UAB “Dotnuva Baltic” (legal entity code: 261415970, registered office address: Parko g. 6, LT-58350 Akademijos mstl., Dotnuvos sen.,  Kedainiai, e-mail address: [email protected]), UAB "Dotnuva Rent" (legal entity code: 161452398, registered office address: Parko g. 6, LT-58350 Akademijos mstl., Dotnuvos sen., Kėdainių r. sav., e-mail address: [email protected]) and UAB "Dotnuva Seeds" (legal entity code: 306313873, registered office address: Tilto g. 2C, Dotnuva LT-58373, Kėdainių r. sav., e-mail address: [email protected]).

4.5. Administration of customer enquiries 

For the purpose of administering enquiries for goods and services on the website, Linas Agro processes the following personal data: name, surname, e-mail address, district, information contained in the enquiry, information on machinery (plough, tractor, etc.), model of machinery, information on the farm/company. These personal data are processed based on a legitimate interest in communicating with customers and stored for 1 (one) year after the request is resolved. 

4.6. Administration of customer enquiries 

For the purpose of ensuring the security of persons and property (video surveillance), Linas Agro processes the following personal data: images of objects in the field of view, including images of people, their location and movement through areas covered by cameras, belongings carried, behavior and other related information (date and time). This data will be kept for 14 (fourteen) days.

Data subjects are informed about the places where video surveillance is carried out in the area of Linas Agro by means of warning signs. 

4.7. Recruitment 

For the purpose of selection of candidates for vacancies Linas Agro processes the following personal data: name, surname, education, work experience and other information provided by the person in his/her CV and motivation letter. This personal data is processed for the legitimate interest of the candidate's selection and based on your consent and is stored for 3 (three) months from the date of recruitment.

If you are not selected for further selection, the CV shall be stored only with your separate consent and, in the absence of consent, shall be destroyed within 1 (one) month of the end of the selection process.

4.8. Verification of compliance with international sanctions and restrictive measures 

Due diligence on business partners requires the completion of a Business Partner Familiarisation Questionnaire and Business Partner Declaration. For this purpose, Linas Agro processes the following personal data: name, surname, position, signature of the person acting on behalf of the business partner: name, surname, date of birth, nationality, address of residence, telephone number, e-mail address, address of the legal entity, the name, surname, nationality, date of birth, the name, surname, date of birth, shareholder: name, surname, date of birth, amount of shares, the ultimate beneficiary: name, surname, date of birth, nationality, percentage of ownership, and the personal data contained in the copies of the documents requested. In addition, information on the Data Subjects included in the verification is collected from publicly available information sources, including but not limited to public registers, public media and other sources.

The personal data referred to above are processed on the basis of legitimate interest for the purpose of knowing our partners and are kept for a minimum of 5 (five) calendar years from the end of the verification being carried out and the end of the verification being carried out.

For the processing of personal data Linas Agro has used the data processing tool of the Data Processor UAB "iDenfy" (legal entity code 304617621, address Kaunas, Gričiupio g. 7-212, LT-51372 Kaunas).

4.9. In the implementation of statutory obligations related to the organisation of activities 

In order to ensure the proper implementation of obligations, Linas Agro processes the following personal data of shareholders, members of the management body, final beneficiaries and other interested persons: name, surname, personal identification number, place of residence, date of election, copy of the final beneficiary's passport, information on the participation of the permanent beneficiary and his/her close relatives in the political activity, personal data contained in the decisions of the Board of Directors and the General Shareholders' Meeting, protocols and authorisations. Personal data are processed in the exercise of a legal obligation or legitimate interest and, in individual cases, on the basis of consent.

Personal data processed for this purpose shall be kept for the period provided for by law.

4.10. For the implementation of statutory obligations related to the detection of violations and sustainability 

Ensuring adequate protection of whistleblowers, prevention of corruption, implementation of equal opportunities, protection of human rights and other sustainability factors, Linas Agro processes the following personal data of the persons concerned: name, surname, telephone number, e-mail address, content of the notification or other informative text, evidence of the violation provided by you: video and/or audio recordings, photo, screenshot, communication, etc. Personal data is processed in order to comply with a legal obligation or legitimate interest. Personal data processed for this purpose shall be kept for the time prescribed by law.

4.11. Our website and cookies used

When you visit Linas Agro Website, we may place cookies on your device. Cookies are small, often encrypted text files which we place on your browser or hard disc on the basis of your consent. We use different cookies for different purposes as they help us to identify you among other Linas Agro Website users. This allows us to make your experience of using our website far more pleasant and to improve it. 

We use the following cookies:

• Strictly necessary cookies. 

These cookies are essential for our website to operate. Such cookies process data on the basis of proper performance of the agreement when you visit the website, while we ensure the safety and quality of such visit. Cookies that allow you to log in to access secure areas of our website or to hold your items in your cart while shopping online, or to use electronic accounting systems are examples of strictly necessary cookies. 

• Analytical and/or performance cookies. 

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users easily find what they are looking for. Data collected by these cookies is processed on the basis of your consent.

• Functionality cookies.

These cookies are used to remember choices you made in the past when you re-visit our website so as to provide you personalised or enhanced features that you select. Data collected by these cookies is processed on the basis of you consent.

You may find a detailed list of the cookies below:

Cookie name	Purpose of cookie (what it is used for?)	Data used	Nature of cookie (necessary, functional, analytical)	How long is a cookie stored?
_ga	The cookie is used to collect statistics about user behavior.	Browsing data.	analytical	2 years
_gat		A cookie collects and updates information.	analytical	2 years
_gid		This cookie collects and updates information about the webpages you visit.	analytical	24 hours after the end of session
_hjSessionUser_*	The cookie is used to collect statistics about user behavior.	"Hotjar" sets this cookie so that for subsequent visits to the same website, the data is assigned to the same user ID, which remains the "Hotjar" user ID unique to that website.	analytical	1 year
_hjSession_*	The cookie is used to collect statistics about user behavior.	"Hotjar" sets this cookie so that for subsequent visits to the same website, the data is assigned to the same user ID, which remains the "Hotjar" user ID unique to that website.	analytical	1 year
OCSESSID	Cookie required for the website to function.	Unique session ID number	necessary	Until the end of session
Terms	Choice of acceptance of cookies	User choice	functional	7 days
language	Language option	The language used on the website	functional	Until the end of session
currency	Currency option	Currency code selected	functional	Until the end of session
_fbp	Cookies are used on the Facebook network to provide personalized ads based on a user's browsing history.	Browsing data	analytical	3 months

5. HOW IS YOUR PERSONAL DATA PROCESSED?

Your personal data will be processed in accordance with the General Data Protection Regulation (GDPR). We will manage your personal data responsibly and securely. When identifying the means of personal data processing and in the course of such processing, the Company undertakes to implement appropriate technical and organisational measures for protecting your personal data from accidental or unlawful destruction, damage, modification, loss, disclosure or any other kind of illegal handling and to adopt proper measures taking into account the risks around your personal data processing. 

6. WHO CAN WE DISCLOSE YOUR PERSONAL DATA TO?

We may disclose information about you to our employees, intermediaries, service providers, such as debts administrators or debt recovery companies, archiving service providers, marketing services, IT service providers or subcontractors, if necessary for the purposes set forth in this Privacy Policy.

We may also transfer your data for the purpose of internal administration, on the basis of the Joint Managers Agreement or with your consent, within the group of companies of the AB Akola Group (UAB “Dotnuva Baltic”, UAB “GeoFace”, UAB “Dotnuva Seeds”, UAB “Dotnuva Rent etc.). The joint data controllers have contractually defined the obligations applicable to the parties and will process the personal data received in accordance with the applicable personal data protection requirements.

Group structure and changes: https://www.akolagroup.lt/en/group-structure/.

We may disclose your personal data to data processors who provide us with services (perform work), i. e. IT service providers, auditors, lawyers, consultants, and process your data on behalf of Company as a data controller.

Data processors will be allowed to process your personal data solely based on our instructions and only to the extent necessary. We will take all necessary steps to ensure that our data processors implement the appropriate organizational and technical measures to ensure safety and confidentiality of your personal data. 

Your data may also be transferred to public bodies or institutions or other persons who are statutorily entrusted with certain functions. 

In addition, we may disclose your information in the following cases:

• If required to do so by law;
• In order to protect our rights or interests (including the case when your personal data is disclosed to others for debt recovery purposes);
• When intending to sell any of the Company’s business or assets, we are asked to disclose your personal data to potential buyers of such business or assets.

7. WHAT ARE YOUR RIGHTS?

This section gives information about your rights associated with the processing of your personal data by the Linas Agro and about how such rights may be exercised. If you want more information about your rights or want to exercise them, please contact us at the e-mail address given in this Privacy Policy. 

7.1. Right of access to your personal data

In order for you to understand how we use your personal data and to suffer no inconvenience on that account, you may contact us at any time to ask whether any of your personal data is processed by us. If your personal data is stored or used by us in whatever way, you have the right of access to such data. In order for you to exercise such right, please send us your written request at the e-mail address given in this Privacy Policy. We may ask you to confirm your identity in order to grant your request, which should be submitted by you acting reasonably and in good faith. 

7.2. Right to withdraw consent

You have given us your explicit consent to process your personal data, which may be withdrawn by you at any time by sending us an e-mail at the address given in this Privacy Policy.

7.3. Right to request more information

We hope you understand that it is very difficult to discuss all possible ways how personal data may be collected and used. Therefore, we endeavour to provide as clear and complete information as possible and undertake to update this Privacy Policy if changes are made to the use of personal data. Nevertheless, if you have any questions regarding your personal data use, we will be happy to answer them or to provide you with further information that we are allowed to disclose. Please contact us if you have any specific questions or have not understood the information presented in this Privacy Policy.

7.4. Additional rights

Below, please find information about your additional rights that may be exercised by you as follows:  

• You have the right to request us to correct any inaccuracy of your personal data. In that case, we may ask you to confirm the corrected information.
• You have the right to request us to erase your personal data. This right may be implemented in the cases described in Article 17 of the GDPR.
• You have the right to request us to restrict/refrain from processing your personal data.
• You have the right to data portability if processing of such data is carried out by automated means and we have obtained such data from you based on your consent or for the purpose of concluding the agreement. If you opt to exercise this right, we will transmit at your request a copy of the data submitted by you.
• You have the right to object to processing of your personal data pursuant to Article 21 of the GDPR.

8. HOW CAN YOU EXERCISE YOUR RIGHTS?

To enforce your rights, you may submit requests, complaints or claims to us in writing in any of the following ways:

• By sending an e-mail to: [email protected] or
• By sending it by post to the address: Smėlynės g. 2C-3, LT-35143 Panevėžys; 
• By coming to AB “Linas Agro” at the address: Smėlynės g. 2C-3, LT-35143 Panevėžys.

We will respond to your request, complaint or claim in writing in accordance with the applicable laws and will do our best to provide you with information within the shortest time possible but in no event later than within 30 (thirty) days after receiving your request.

If you contact us, we may process the data you provide to us, i.e. name, surname, email address, telephone number, date and text of the correspondence in accordance with the procedures set out in this Privacy Policy. Please note that we may need to contact you by post, email or telephone. Please notify us of any changes to your personal data.

If having received your request, complaint or claim we have doubts about your identity, we may ask for your identity document.

If we fail to provide you with the necessary information and/or should you have complaints about how your personal data are processed, you may approach Lithuanian State Data Protection Inspectorate (www.vdai.lrv.lt) by filing a complaint.

9. RESPONSIBILITY

You are responsible for the confidentiality of your or your children’s data submitted and for ensuring that such data is accurate, correct and complete. You should inform us immediately by e-mail if changes are made to the data you have submitted. Therefore, we will not be held liable for damage resulting from your failure to provide correct or complete personal data or to give us notice of changes made to such data.

10. HOW WILL WE INFORM ABOUT CHANGES IN OUR PRIVACY POLICY?

We may update or amend this Privacy Policy at any time. Such updated or amended Privacy Policy will take effect from the date of being published on our website. You should check our website occasionally to make sure that you see the latest version of our Privacy Policy.

Each time our Privacy Policy is updated, we will inform you of all changes that we deem significant by posting them on the website. You may look at the "Update Date" listed at the bottom to find out when the Privacy Policy was last updated.

This Privacy Policy was last updated on 31-07-2024.